FAQ

Shipping

Domestic Shipping

 

Shipping to the UK is free of charge when applying for 2nd Class. 2nd Class usually take between 2-3 working days. If you are applying for 1st Class postage, a small charge will apply due to 2021 Royal Mail price increases, and will take between 1-2 working days to reach you.

If you would prefer for your items to be sent track and signed, or if you are purchasing wholesale or bulk sale items, there may be an increase in postage costs. Please message me if you are unsure whether this applies to you.

 

 

International Shipping 

 

International shipping uses Standard International, which cost between £4.00 to £4.50 depending on location. Standard International may take between 1-2 weeks for European countries and between 3-4 weeks for ROW. However in busy periods, postage has been known to increase by up to 3 weeks. I do also offer International Track and Signed, however does increase the cost of shipping to £10. Delivery for Track and Signed items take between 1-2 weeks worldwide, and reference number is provided on dispatch. 

 

 

Customs Duties & Other Fees 

 

Please note that due to current changes in the UK, we are no longer in the European Union. Because of this, some customs duties and sales tax may apply, however these are not included on the initial order. KTMT are not responsible for paying these extra charges, if they apply to your order.

Collaborations

Businesses

I am always open to supporting other businesses. Please contact me by email stating what your intention is with my products. All advertising and mentioning of KTMT will need to use the correct logo format and be linked to the appropriate pages on my website or social media sites. I will be happy to assist with advertising by reciprocating the mentions and links to your website and/or social media sites. However any photos used showing the models for my jewellery will need to be cleared and agreed to by the original poster, KTMT do not hold the right to these images.

 

Cosplayers 

 

I am lucky to work with several professional cosplayers and am always on the look out for more people to advertise my cosplay accessories. If you are a professional cosplayer or a hobbyist, please contact me and share your social media pages so I can take a look at your posts. All stories and posts are shared on my pages and may be featured on my website. For more information, check out the Collaboration page.

Charities

I have been known to donate items to certain causes however verification and proof of charity will need to be given. I am open to offer items of my choosing, and am under no obligation to send free items for donation, if I am not satisfied with the proof.

Returns

How to Return  

 

I take great care in providing high quality products and fast leadtimes, however if you are not completely satisfied with your product, I do offer a returns policy, however I can not accept returns on earrings due to health and safety. All post and packaging are to be paid for by the customer until the item has been safely received by KTMT, in which case a full refund will be provided.

 

 

Damaged, lost or Incorrect Items  

 

If your items have arrived damaged please email me on keytomytreasure@gmail.com with photos of the damage. replacements or refunds may be sent out if the photos suggest sellers fault. 

If you suspect your item have been lost by the postal service, please contact me and we will sort through a plan together in how to get your order to you. Please take note of delivery times, as some events may result in your order taking slightly longer to reach you.

 

 

Exchanges  

 

I can offer exchanges for products of the same prices, however at this time, I am unable to offer part exchanges.

Wholesale or Bulk Sales

Wholesale

 

I do offer wholesale offers at my discretion, however minimum quantities will apply for some products. As all items are handmade, the quantity may determine a slightly longer lead-time. Prices will need to be set in correspondence with my own RRP, and will not be provided if selling for lower price. RRP are as per each item on this website, any discounts may differ between ordering, and at my discretion. Wholesale items will not necessarily needed to be branded with the KTMT logo, however when reselling the items, you must state that they are made by a third party. Please note wholesale items will need to be sent track and signed, prices depend on quantity. Please message me for more information.

 

 

Bulk Sales 

 

I do offer bulk sale discounts at my discretion, however minimum quantities will apply for some products. As all items are handmade, the quantity may determine a slightly longer lead-time. Bulk sales are not for resale, however can be in accordance with collaborations for businesses or charities. All bulk sale items will be branded with the KTMT logo. Any bulk sale items that have been purchased under pretence and sold elsewhere will result in losing all future discounts with KTMT. Please note bulk sale items may need to be sent track and signed, prices depend on quantity. Please message me for more information.